RETURNS

At House of Party Supplies Kenya, we strive to provide a completely hassle-free return policy to all our customers. If you are not completely satisfied with your order, simply return the item(s) to us within 14 days from the date of purchase.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days PRIOR to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

*Store Credit Note is valid for in-store transactions only.

To receive a refund/exchange or credit for the purchase price paid, returned items must be in new condition (unopened, unworn, and in the original box and/or packaging) with any labels still attached, and otherwise in a condition enabling us to sell the product as new .Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. For hygiene & safety reasons, certain items may not be eligible for returns, for more information, please see Return Exceptions list below.

All bundled items, party kits and costume sets must be returned with all components for a refund.

RETURNS PROCEDURE

To arrange for your item(s) to be returned, please contact us by email: info@houseofparty.co.ke A member of our Customer Support Team will get in touch with you shortly. You may also personally return your online purchase to any of our House of Party Store or send it to us by any courier of your choice at YOUR own expense.

EXCHANGES

At this time we are unable to directly process exchanges; however you can return an item for a full store credit note and purchase another item.

CANCELLATIONS

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a credit note.

SHIPPING COSTS & RESTOCKING FEES

Unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt, or because of an error on House of Party’s part, we may charge a restocking fee of up to 15% of the purchase price paid. Original shipping costs are non-refundable and return shipping costs for all return or exchange items must be paid for by the customer.

RETURN EXCEPTIONS

Please note that we CANNOT accept returns for the following items:

  • Cosmetics/makeup
  • Wigs, beards, facial hair or any other type of artificial hair
  • Prosthetics and accessories (ears, teeth, fangs, etc.)
  • Undergarments, hosiery, socks and stockings
  • Soiled, dirty or damaged goods and/or garments
  • DVDs, CDs and other audio or video or audio-visual recordings and software
  • Bundles, Party Kits and/or Costume Sets containing any of the above-mentioned items
  • Costumes

REFUNDS & CREDITS

Refunds on returned items will be issued with a Credit Note. 

PROCESSING TIME

Once our Customer Support Team has been notified of your request to return, it usually takes 5-7 business days for us to receive the returned item(s), perform a quality check, update your account and issue a Credit Note.